Terms of Service – Shades Fragrances

Last updated: 28 June 2026

Welcome to Shades Fragrances.
These Terms of Service govern your use of our website shadesfragrances.shop and any purchase made through the website.

By accessing our website or placing an order, you agree to these Terms.

1. About Shades Fragrances

Shades Fragrances is an online store that sells fragrances and related products through our website.

Throughout these Terms, “we”, “us”, and “our” refer to Shades Fragrances, and “you” refers to the customer or website visitor.

2. Use of the Website

By using this website, you agree that:

• You will provide accurate and complete information when placing an order.

• You will not use the website for any illegal or unauthorized purpose.

• You will not attempt to interfere with the website’s security, functionality, or operation.

• You are legally allowed to make purchases online in your country or have permission from a parent or legal guardian.

We reserve the right to refuse service, cancel orders, or restrict access if we suspect misuse, fraud, or violation of these Terms.

3. Product Information

We do our best to display product descriptions, prices, images, sizes, and availability accurately.

However:

• Product colors, packaging, or appearance may vary slightly from images.

• Product availability may change without prior notice.

• We may correct errors in pricing, descriptions, or product details at any time.

If there is a major issue with your order, we will contact you before processing it.

4. Prices and Payment

All prices displayed on the website are shown in the available store currency unless stated otherwise.

We reserve the right to update prices, offers, and discounts at any time without prior notice.

Payment methods may include:

• Cash on delivery, where available

• Online payment, where available

• Any other payment method displayed at checkout

For online payments, transactions may be processed by third-party payment providers. We are not responsible for delays or errors caused by third-party payment services.

5. Orders and Confirmation

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or phone call.

Order confirmation does not always mean the order has been accepted. We may cancel or reject orders in cases such as:

• Incorrect customer information

• Product unavailability

• Payment failure

• Suspected fraud or misuse

• Pricing or technical errors

6. Shipping and Delivery

We deliver orders to the areas available at checkout.

Delivery time may vary depending on your location, courier availability, public holidays, weather conditions, or circumstances outside our control.

You agree to provide a correct shipping address and reachable phone number. If the courier cannot reach you or the address is incorrect, delivery may be delayed or cancelled.

Shipping fees, if applicable, will be displayed before order completion.

7. Order Cancellation

You may request to cancel your order before it is shipped.

Once the order has been shipped, cancellation may not be possible, and the order may be treated according to our return and refund policy.

We may also cancel an order if the customer cannot be reached, the address is incorrect, payment fails, or the product is unavailable.

8. Returns and Exchanges

Returns and exchanges are subject to our store policy and applicable consumer protection laws.

For hygiene and safety reasons, fragrance and personal-care products may only be returned or exchanged if:

• The product is unused

• The product is unopened

• The product is in its original packaging

• The request is made within the allowed return period

• Proof of purchase is provided

Products that have been opened, used, damaged by the customer, or missing original packaging may not be eligible for return or exchange, unless the product is defective or not as described.

In Egypt, consumer protection rules generally recognize return/exchange rights, including stronger rights where products are defective or not conforming to what was promised. You should still make the return rules very clear on the website, especially because fragrances are hygiene-sensitive products.

9. Damaged, Defective, or Wrong Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with:

• Order number

• Photos or videos of the product and packaging

• Description of the issue

After reviewing the case, we may offer a replacement, exchange, refund, or another suitable solution.

10. Refunds

If a refund is approved, it will be processed using the available refund method depending on the original payment method and store process.

Refund processing time may vary depending on banks, payment providers, or internal review.

Shipping fees may be non-refundable unless the return is due to our mistake or a defective product.

11. Offers and Discount Codes

Offers, bundles, and discount codes are subject to availability and may be changed, suspended, or cancelled at any time.

Discount codes:

• Must be used before completing checkout

• Cannot always be combined with other offers

• May have expiry dates or usage limits

• Cannot be exchanged for cash

12. Customer Information

You agree that the information you provide is accurate, current, and complete.

We may use your information to process orders, deliver products, provide support, and improve our services, as explained in our Privacy Policy.

Egypt’s Personal Data Protection Law No. 151 of 2020 regulates the electronic processing of personal data, so the store should keep customer data limited, protected, and used only for clear purposes.

13. Intellectual Property

All content on the website, including text, images, logos, product photos, designs, and branding, belongs to Shades Fragrances or its content providers.

You may not copy, reproduce, modify, distribute, or use any website content for commercial purposes without our written permission.

14. Limitation of Liability

To the maximum extent permitted by law, Shades Fragrances is not responsible for:

• Indirect or unexpected losses

• Delays caused by shipping companies or external factors

• Website interruptions or technical issues

• Customer misuse of products

• Incorrect information provided by the customer

Nothing in these Terms limits your legal rights as a consumer.

15. Third-Party Services

Our website may use third-party services such as payment providers, shipping companies, analytics tools, marketing tools, and TakeTheme platform services.

These third parties may have their own terms and privacy policies. We are not responsible for their independent actions, policies, or systems.

16. Changes to These Terms

We may update these Terms from time to time.
Any updates will be posted on this page with a new “Last updated” date.

Your continued use of the website after changes means you accept the updated Terms.

17. Governing Law

These Terms are governed by the laws of the Arab Republic of Egypt, unless another applicable law is required based on the customer’s location or transaction.